Frequently Asked Questions

Adding an item to the menu is the same as creating a category. Here you can now enable pricing, if applicable, and create more specific settings such as adding custom colors, modifiers, images, or changing printers. Click the Item tab located in the top middle of the Catalog screen.

After filling in the data, such as Item Name, Sale Price, Category, etc, click Add Item & Setup. You can upload the item’s image, and change the background and font color.

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Vlore POS+ allows you to have quick access to all the essential reports, making it easy for you to run the business smoothly. You can quickly review the employee sales report, cash drawer report, weekly time report, and whatnot by just clicking the

 button on the POS. Included below is the high-level breakdown of all the reports that you can see on the POS. You can just set them for a view for a particular date range, analyze the data and use it to control the restaurant operations the way you want.

Tap left navigation bar. Click Reports as shown in the image.

The list of available reports will open on the left. Following are the reports you will see on your POS screen.

1. Hourly sales report. – Sales made hour by hour
2. EOD By Terminal – End Of Day sales made by a specific Terminal.
3. Employees Sales Summary – Sales made in Employee Bases
4. Sales Summary/EOD – End Of Day Sales Summary

 

Vlore POS+ allows you to have quick access to all the essential reports, making it easy for you to run the business smoothly. You can check full reports by accessing your backend portal. On Dashboard, you can see an overview of your reports. Also, you can click all the reports available as shown on the screenshot below: 

 

The report is a part of the menu where the Client can go and check every transaction of the day. They can check the work of their servers and cashiers, how much was paid in cash or with a credit card, how many tips did the staff make, and control the amount of money that needs to be in the cash register at the end of the day.

This is an integral part for the manager or owner of the restaurant, so here are going to be some of the features it has and what they mean so we can understand them better and explain them to the client.

First, we can find the Report on Vlore POS +Dashboard Report.

The first thing we see when we open Report, are 2 tables that show the growth of net sales during the week and then another table that divides the sales by pay type, either credit or cash.

After that, we have 8 categories where each one having different subcategories to show the client analyses of the cash flow.

In this table, I am going to take each category and subcategory and try to write on the side an explanation of what it shows and how it helps the business.

1. Transactions Report: Every subcategory has specifics for all transactions such as the order number, the reference number of the table, who was the server for each transaction, how much was the amount paid or due to pay for each table or order and how much was the tip for the server. You can also filter the information for specific days or amounts of time, and by service area.

Cash Transaction Report	It shows only the cash transactions of the restaurant, so the orders paid by cash only.
Close Order Report	It shows all the transactions of all the closed orders (paid orders) made by Cash or Credit Cards.
Clear Sales Order	This report shows all the cleared sales by the employee.
Pay type transactions	This is a report that shows all the transaction type, credit card or cash and all the information of the Credit Cards.
Credit Transaction Report	It gives you a report of the payments done only by credit card including the type of the Card (Visa, Master Cards, etc.)
House Account Summary	Once the House Account of a Customer is enabled and set up, we can check the report of all the payments made from the House Account. The report appears with the following details: Customer: Name of the customer who has been assigned the House Account limit. Email: Customer’s email address. Credit Limit: The assigned credit limit to a customer. Balance Due: The balance due to be paid by the customer. Available Credit Limit: This is the remaining House Account limit that can be used by a customer to pay for the order.
Online Order Report	Online Ordering is a service Vlore POS+ offers where client can do their own order online and come pick it up, so this gives you the report of the sales done only through this service.
Open Order Report	This is a report that shows you only the open orders or tabs and gives you specifics for which table it is, who is serving it and the amount due to pay.
Refund Report	Here you can see the refunds made, the payment type and then how much was the refund.
Closed Invoice Reports	This is a report of all the Invoices which are fully paid by the customers.
Open Invoice Reports	This is a report of all the invoices that have been sent to the client but have yet to be paid.

 

2. Sales Summary: This is a total deposit summary of how the sales went during the day where it gives the gross and net amount for all payments in cash or credit and by service area or server, and it divides the information into what was sold the most by category and item. There are different sections that show if there were any voids of tickets, it shows if there were any discounts, and how much. It also helps because it keeps track of the cash management for the servers and cash drawer for the cashiers and does the cash out for each employee at the end of the day. Also, you can check this out by the day you want and the service area.

 

• Cash-out works like this: Each server comes with an amount of money from their own pocket, that amount is registered at the beginning of the day, so when their shift ends, the cash-out option will tell you exactly how much the server is “owed” to the restaurant.

EOD Report	EOD – End of day report, total deposit of the day, gross and net amount, tips, cash out, cash drawer, refunds, everything explained as above.
EOD By Terminal	This Report shows sales and tax summary, sales statistics, and sales by pay type, Credit type, made on a specific terminal like (E700, E800, etc.)
Sale By Date Report	This only shows the amount of money made on a specific date you want to know, net sale, pay type, tips, refunds, and deposits.

 

3. Product Mix: shows how much different items were sold, so our clients can build statistic for items that are mostly preferred by their clients.

 

Product Mix Report	This is a report based on the Categories, items, and quantity sold per each item. It’s a full report of the Gross Sales, Net Sales, Tax, and total sales.
Sales By Modifier Report	This report shows the number of modifiers consumed and sold based on the item.
Un-mapped Items Sales Report	It shows an item with its category and the service area it was sold, the price of it together with how many times it was sold and the total amount of money the restaurant earned by selling it.

 

4. Operational Report Keeps track of discounts, taxes, tips that were made, and any tickets there were voided.

 

Comp Report	It shows the order number, the date, the client’s info, and the compensation given to him with the reason attached.
Discount Report	It shows the order number, the date, the client’s info, and the discount given to him with the reason attached.
Profit Margin Report
Tax Report	It gives the report of the total net sale of a specific date you want to see and divides the information on how much the restaurant made and the total tax for that day.
Tip Report	Report for the tips made for a specific day, the employee that made the tips and the pay type.
Void Report	Reports of any order that was voided, the employee that had the order that was voided, the number of people on the table, how much was the void amount and reason.

 

5. Key Performance Indicators KPI

 

Hourly Sales Report

This is a report about the quantity and the amount of sales made hourly for the restaurant.

 

6. Gift Cards

Gift Card Liability Report	Keeps track of the Gift Card Numbers, their status, and the amount of money in them.
Gift Card Transaction Report	Keeps the balance of the money in a Gift Card and shows the transactions when a client uses it, how much they spent and what was the old amount.
Gift Card Redeem Report	Shows the Gift Cards redeemed, and the amount of money redeemed by them.
Gift Card Sold Report	Shows how many Gift Cards were sold for a specific amount of time, the card number, which employee sold it and the total amount of money.

 

7. Employee Report keeps a record of employees, the tips they made, their cash out, any refunds, and reasons for refunds. It also keeps statistics for best performance employees and does their payroll in shifts and for a specific number of times chosen by the employer. Also keeps their clock-ins and outs to track how many hours they work.

 

Delivery Driver Report	Shows a report on the delivery number, closed and opened deliveries, payment made by cash and credit, and the amount collected with tips.
Employee Sales Summary	Shows statistics and sales by employee, divides their sales in their opening money, tips, and house cash. Also registers their cash out for every day. This can filter for whichever day the employer wants to check.
Employee Shift Summary – POS Admin	Shows their summary for their shift according to employee, their total sales and orders and their cash out. Same as above but this shows only their most recent shift.
Employee Sales Report	Shows the sales report per employee for a specific amount of time, how many orders, their gross and net sales, refunds, tips and total cash amount.
Payroll Report	Notes down the employee, their role, how many hours they worked, and the amount they get paid per hour, the tips they made so it calculates their payroll for time the employer wants to see.
Super Category Sales by Role	Shows a report of sales by role, so it divides them in servers, cashews etc. and the total amount and tax
Time Reports	Keeps track of employees, their role, the day, and clock in and out so they can track the hours worked.
Top Employee Sales Report	Keeps track of all employees and their net sale and tip, so they can see which made the highest sale.
Sales vs Labor Report	Shows employee list, their roles, how many hours they worked and the net sales they made and labor cost.

 

8. Audit Reports

Cash Drawer Report	Keeps track of starting cash (The amount the server has with him for change, and that is his own money), so at the end of the day calculates how much the server gets with tips and how much he pays back the restaurant. Starting Cash $0.00 Cash Sale        $1,241.40 Pay In              $0.00 Pay Out-         $0.00 Tips                – $327.84 Expected Closeout Cash $913.56 Actual Closeout Cash  $0.00 Over/UnderUnder ($913.56)
Cash Drawer Shift Summary	Keeps track the same as above for every shift.
Printer Report	Notes down every item that was printed with the category and any associated printer.
Customer Price List Report	Keeps track of customers
Deleted Item Report	Keeps track of any deleted item during an order, the quantity, order number, whom it was deleted by, and the time.
Inventory Value Report	Keeps track of the inventory, how many were sold, and the amount of the sold items.
Cash Payout Report	Keeps track of the cash payout, the date, drawer, employee name and the amount and the reason.
Sales Rep Report	Shows a report of all the customer’s sales rep and their contact number.
Tax Association Report	Keeps track of the items, name of the tax class, and percentage.

 

How to do the installation for 1 Server:

1. Connect the Lan Cable with the Switch.
2. Connect the Pax/Tablet with the Switch.
3. Connect the Cash Drawer with the Pax.
4. Connect the Kitchen Printer with the Switch.
5. Connect the Receipt Printer with the Switch.

How to do the isntallation for 2 Servers:

1.Connect the Lan Cable with the Switch.
2.Connect the Pax with the Switch.
3.Connect the Cash Drawer with the Pax.
4.Connect the POS with the Switch.
5.Connect the Kitchen Printer with the Switch
6.Connect the Receipt Printer with the Switch.

How to do the installation for 3 Servers:

1. Connect Lan Cable with Switch.
2. Connect Pax with Switch.
3. Connect Cash Drawer with Pax.
4. Connect POS with Switch.
5. Connect Kitchen Printer with Switch
6. Connect Receipt Printer with Switch.
7. Make sure that the Tablet and Printers are connected to the same WIFI/IP Address, else the tablet will not recognize the printer.

How to do the installation for 4 Servers:

1. Connect the Lan Cable withthe Switch.
2. Connect the Pax withthe Switch.
3. Connect the Cash Drawer the with Pax.
4. Connect the POS with the Switch.
5. Connect the Kitchen Printer with the Switch
6. Connect the Receipt Printer with the Switch.
7. Make sure that the Tablets and Printers are connected to the same WIFI/IP Address, else the tablets will not recognize the printers.

A modifier group will contain multiple related modifiers, which are leveraged to structure your menu. It is recommended to use logical modifier groups, such as what type of dressing for the salad being ordered which would be called Salad Dressing or alcohol preparation modifier group called Drink Prep, etc. Note: It may be important to minimize the Modifier groups. Also, it needs to be ensured that groups are structured and labeled correctly. This will reduce the risk of replicating similar group types. Click the Modifier Groups tab on the top menu bar. Fill in the Modifier Group Name and click “Add modifier group & setup”. You will see another window where you can set your Settings as Min and Max count, etc.

 

Modifiers are the add-ons that a customer can choose while making a purchase. To start creating a Modifier, you must first create a modifier group, as modifiers need to belong to a particular group.

Click the Modifiers tab on the top-right menu bar. Click the Detail tab, enter the Modifier Name and fill in the other details. If there is a fixed cost associated with the modifier being created, you may add the price in the Price field. Finally, select the Background color and the Font color.

First, you need to access the backend of your Vlore POS+.

Right after you create the modifier groups and modifiers you can associate them with your items or categories as shown in the Screenshots below.

Hit the plus button and you will be able to see the Screenshot as below:

Find the modifier group by searching the name of it and click the Add button. Make sure to check the modifiers of your modifier group and click save.

 

Login to your Vlore POS+ back-end portal. Open the Navigation menu on the left. Click the Employees menu. Now fill in the data of your new employee.

Fill in the employee details. Click Add Role to select the multiple roles for the employee under the Assigned role tab. You can add more information for your employees by clicking the “Add Employee & Setup” button like Address, Payroll info, Details, and Settings.

Once done click the Save button.

Issuing a refund to your guest is pretty simple in the Quantic POS. You have two options to issue refunds – Partial refund and Full refund. Both options will require you to navigate to the orders screen and get the job done from there.

1. Open the Vlore POS+.
2. Click the Left Navigation button and click Orders.
3. It will open a new screen with all orders lined up (Open and Closed)

4. Now click the Closed Orders as shown in the screenshot.
5. Click the Order Number that you want to refund.
6. In this example, a customer with order #150 wanted a refund. So we tap on order 150 as shown in the screenshot.
7. The check will open and the items ordered will appear.
8. Click the Refund button as shown in the screenshot.

The Refund screen will open. You will be prompted to choose Partial Refund or Full Refund. Since the customer needed a full refund, we tapped the Full Refund button.

Click the Close This Order button. It will close order #150 and the complete amount will be refunded.

On the Confirmation screen, click Ok.

This screen will appear with a REFUND written at the end of the check. It shows the amount has been refunded to the customer.

Issuing a Partial Refund

In some cases, a customer might ask for a partial refund instead of the full refund. The steps are somewhat similar to that of refunding an entire amount. Here is how you can perform this action.

1. Go to the left navigation and click Orders.
2. Click Closed Orders at the bottom of the screen.
3. Now select the order # that you want to refund.
4. In this example, the customer with order #150 wants a refund. So, we tapped on order #150.

On the next screen, click the Refund button. Now you will be prompted to select Partial Refund or Full Refund. Since the customer wanted a partial refund, we have chosen the Partial Refund option.

7. You will be prompted to enter the refund amount. Here we have put $10. You can enter whatever amount in the Enter Amount field box.
8. Click Ok after filling in the amount.

Click the Close This Order button. It will close order #103 and the partial amount will be refunded.

11. Once the partial amount is refunded, the same will appear at the bottom of the check.
12. Refund By Cash: $10.00. This is the amount we have issued to the customer.

 

Let’s take an example of two guests arriving in your restaurant and sharing the same table. They ordered items they wanted and wished to split the check evenly into 2 parts. Instead of splitting the amount manually, you can use the Split Evenly feature in your Vlore POS+.

1. Firstly, add the items to the check that guests have ordered.
2. On the check, select the  Split button. It is located at the bottom of the screen.

Now you will be prompted to enter the number of checks. In this example, the guest requested to split the check into 2 parts, so we entered 2 in the field. You can enter any number of checks that your guests requested.

4. A new screen will open that gives you an option to Split the check evenly, Split by position, Merge, and Print all.
5. Click the Split Evenly button as we have to split the check into 2 equal parts.
6. Check the screenshot to locate the position of the buttons.

7. After splitting the checks, you will see the checks divided equally into three equal parts. It will be shown by .
8. Now you can tap on the check which you wish to pay and click the Cash or Card option at the bottom left.
9. In this example, the customer with check number 1 has opted to pay through cash. So, we tap on the Cash button on the bottom left.
10. Click Yes on the confirmation pop up and we are good to go.

1. Splitting checks is simple. On any check, begin by selecting the  Split button.
2. The next screen gives you the option to Split the check evenly, Split by position, Merge the check, and Print all.

3. Splitting checks is simple. On any check, begin by selecting the  Split button. 4. The next screen gives you the option to Split the check evenly, Split by position, Merge the check, and Print all.

5. If you proceed with Split Evenly, on the order screen you will be able to see the checks divided equally as  Select the check which you wish to pay and click on  on the bottom left-hand side. 6. Once a check is paid it shows as . The green circle on check 1 indicates it is paid. 7. The red circle on check no. 2 means it is yet to be paid and it is still an open check. The customer can add further items to his order and pay the check later. This example shows a check divided into 3 equal parts.

Vlore POS’s Cash Management feature allows you to track and control your restaurant’s cash flow. Here are the steps to use the Cash Management feature optimally.

1. Go to the left navigation menu and click  Cash Management.
2. The active, inactive, and locked cash drawers will open. Choose the one associated with your terminal.
3. Click the Manage button as shown in the screenshot.

Here, first, you need to enter the Till amount in Set Till. It allows you to choose the starting cash amount for this particular terminal. Start off by clicking the  icon on the Set Till field. Enter any amount that you want to reserve as a Till.

Now click the Media Count button to enter the bills of the particular denominations.

Click Done after putting the count. Pay In is used to track the amount added to the cash drawer. Clicking the  button will open this screen where you will need to enter the amount added to the cash drawer. In this example, we have added $10.00 as a Pay In amount. Enter the reason for adding the money or select the one from the pre-defined reasons. Click Apply.

Pay Outs are used to track the money that is paid to someone in exchange for goods or services. For example, money paid for repairs or to the suppliers, etc. Clicking the  button will open this screen where you need to enter the amount spent. Put the reason for pay out. And select the name of the employee to whom the money has been paid. Click Apply.